SHIPPING & DELIVERY
What is the delivery lead time for my order?
We strive to ship out your order(non-customized product) within 3 working days from the date you order. For customization goods or services please chat with us to meet your deadline. The delivery lead time may range from 5 to 14 working days. Our trusted courier partners deliver between 12 PM and 6 PM daily, so please keep an eye out for them!
Do you offer free shipping?
At Da Crystal, we are pleased to offer FREE shipping within Malaysia for all orders totaling RM500 or more (excluding shipping fees) and weighing 1,000 grams or less.
For orders under RM500, a standard shipping fee will apply.
Note: Free shipping is only applicable within Malaysia.
My order has not arrived yet. What should I do?
Our goal is to deliver your items as quickly as possible. If your order has not arrived yet, please allow 2 to 5 working days for it to reach you, depending on the estimated delivery time for your location.
If you’ve ordered multiple items, they may arrive separately. Should you have any concerns, feel free to contact us at:
- Email: hello@kaktus.my
- WhatsApp: +6011-5431 3166
Our support team is available from 10:30 AM to 6:30 PM, Monday to Saturday (Closed on Sunday).
Do you ship internationally?
Yes! We currently ship to the following countries:
- Singapore
- Brunei
- China
- Hong Kong
- Macau
- Taiwan
- Australia
- USA
- UK
- EUROPE
For shipping inquiries to other countries, please reach out to us at hello@dacrystal.com.
Who are our logistics partners?
We work with reliable logistics partners to ensure your Da Crystal products are delivered efficiently:
- J&T Express
- PosLaju Courier
- ARAMEX
Want to track your orders?
Once your order has been picked up by our logistics partners, tracking codes will be provided within 24 hours. You can track your delivery status using the links below:
- J&T EXPRESS: www.jtexpress.my
- Enter your tracking number to check the status.
- PosLaju: www.poslaju.com.my
- Enter your tracking number to check the status.
- Aramex: www.aramex.com
- Enter your consignment note number to track your parcel.
How else can I check the status of my order?
You can get in touch with us through:
- WhatsApp: +6011-5431 3166
- Email: hello@kaktus.my
Our team is available to assist you from 10:30 AM to 6:30 PM, Monday to Saturday (Closed on Sunday).
Holiday Schedule
Our delivery schedule may be adjusted during holidays. Any changes or updates will be announced closer to the holiday period.